The numbers most people need
| Call | Number | For |
|---|---|---|
| Medicare (federal) | 1-800-633-4227, TTY 1-877-486-2048 | Coverage, claims, plan questions, replacement cards, Spanish |
| Social Security (federal) | 1-800-772-1213, TTY 1-800-325-0778 | Signing up, Part B premiums, IRMAA, Extra Help |
| Acentra Health, BFCC-QIO | 1-888-317-0751, TTY 711 | Hospital discharge and other fast appeals, quality-of-care complaints |
| NC Medicaid Contact Center (state) | 1-888-245-0179 | NC Medicaid questions, finding your county office |
| NCDHHS Customer Service Center (state) | 1-800-662-7030 | Finding the right state program |
| NC Division of Aging (state) | 919-855-3400 | Statewide aging programs; your area agency on aging handles local services |
| HHS Office of Inspector General (federal) | 1-800-447-8477 | Reporting Medicare fraud |
| Senior Medicare Patrol, national line | 1-877-808-2468 | Help deciding whether a charge or call is fraud |
| NC Department of Justice, Medicaid Investigations Division | (919) 881-2320 | Medicaid provider fraud, patient abuse |
County and regional offices
- County Department of Social Services (DSS): NC Medicaid and MQB applications, renewals and Adult Protective Services. Find yours in the local DSS directory.
- Area agency on aging: one of 16 regions, each with its own number on the NCDHHS map (PDF).
- Social Security office: use the office locator.
Agencies to reach online
For complaints about an insurance company or agent, including Medigap insurers, use the North Carolina Department of Insurance's online complaint form or mail it to 1201 Mail Service Center, Raleigh, NC 27699-1201. Insurance fraud goes to NCDOI's Criminal Investigations Division, 919-807-6840.
Tip: Before calling, have your Medicare card, your plan card and any notice you're calling about. If someone else will speak for you, see helping a parent with Medicare for the permission Medicare needs.
Related questions
How do I find my area agency on aging?
All 16 regions.
How do I report Medicare fraud in North Carolina?
Where each kind of fraud goes.
How do I appeal a hospital discharge?
Calling Acentra Health.
Full directory: North Carolina Medicare contacts.
Sources
- Medicare.gov — Talk to someone
- Social Security — How to reach Social Security
- Acentra Health BFCC-QIO
- NC Medicaid — Contacts
- NCDHHS — Hotlines
- NCDHHS — Division of Aging
- NC Department of Justice — Health fraud
More questions in this guide
- How can I help a parent with Medicare in North Carolina?
- How do I appeal a hospital discharge in North Carolina if I'm not ready to go home?
- How do I appeal a Medicare denial in North Carolina?
- How do I file a complaint about an insurance agent in North Carolina?
- How do I find a licensed Medicare agent in North Carolina?
- How do I find my area agency on aging in North Carolina?
- How do I report Medicare fraud in North Carolina?
Part of the guide: North Carolina Medicare contacts · All questions
Frequently asked questions
Is there a North Carolina office of Medicare?
No. Medicare is a federal program run by CMS, and 1-800-MEDICARE serves every state. Social Security has local offices across North Carolina for enrollment questions; find yours with its online office locator.
What number do I call to sign up for Medicare?
Social Security, at 1-800-772-1213 (TTY 1-800-325-0778), or apply online at ssa.gov. Medicare itself doesn't handle sign-up for Parts A and B.
Is there a North Carolina number for help paying Medicare costs?
Apply for the Medicare Savings Programs, called MQB in North Carolina, at your county Department of Social Services or through ePASS. The NC Medicaid Contact Center, 1-888-245-0179, can tell you which county office to contact.
Does this website have a phone number?
No. To talk with a licensed insurance agent who works with Benefits Life, the publisher of this site, request a call through the site and the agent you choose calls you.
Medicare in your North Carolina county
Plans, local agents and help, county by county: Wake · Mecklenburg · Guilford · Forsyth · Durham · Cumberland · Buncombe · Union · Johnston · Cabarrus · New Hanover · Gaston · Onslow · Iredell · Alamance · Pitt · Davidson · Brunswick · Catawba · Rowan · All 100 counties →
